Terms & Conditions

 

Last Updated: 20/02/2025

 

Welcome to [Your Company Name]! These Terms & Conditions govern your use of our pilot-phase delivery service in Victoria, Australia. By using our service, you agree to comply with these terms.

 

1. Pilot Program Disclaimer

• Our service is currently in a trial phase (pilot program) and is provided free of charge to customers within select areas.

• As this is a pilot program, service availability, delivery times, and coverage may be limited and subject to change.

• Participation in the pilot program does not guarantee continued service after the trial phase ends.

 

2. Service Availability

• Our delivery service is currently operational only in [Suburb Name], Victoria and may expand over time.

• Deliveries are subject to driver availability and merchant/store operational hours.

• We reserve the right to suspend or terminate the service at any time without prior notice.

 

3. No Charges to Customers

• During the pilot phase, we do not charge customers for delivery services.

• Customers are responsible for paying merchants/store prices for items purchased.

• In the event of future pricing changes, customers will be notified before any charges apply.

 

4. Liability & Limitations

• We strive to ensure timely deliveries, but we do not guarantee exact delivery times due to potential delays (e.g., traffic, weather, store processing times).

• We are not responsible for product quality or issues related to items purchased from third-party merchants.

• We are not liable for any loss, damage, or delays caused by unforeseen circumstances beyond our control.

 

5. Customer Responsibilities

• Customers must provide accurate delivery details (address, contact information) to ensure successful deliveries.

• Any misuse of the service, fraudulent activities, or abuse of the pilot program may result in account suspension or denial of service.

 

6. Feedback & Pilot Phase Monitoring

• As this is a pilot service, we welcome customer feedback to improve our operations.

• By using our service, you agree that we may contact you for feedback purposes.

• Your feedback may be used to refine our services before the official launch.

 

7. Changes to Terms

• We reserve the right to modify these terms at any time during the pilot phase.

• Customers will be informed of significant changes via our website or email.

 

8. Contact Us

 

For any questions, concerns, or feedback, please reach out to us: Appymateaust@gmail.com